Last Updated: June 2026
At True Care Network, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use our website, mobile applications, and related services.
By accessing or using True Care Network, you agree to the collection and use of your information as described in this Privacy Policy.
We may collect the following types of information:
When you create an account or use our services, we may collect:
Full name
Email address
Phone number
Residential or business address
Profile photo (optional)
Date of birth (where applicable)
Government-issued identification for verification (if required)
Username
Password (encrypted)
User preferences
Language settings
Booking history
Depending on your payment method, we may collect:
Payment transaction details
Billing information
Payment status
Note: Payment card details are processed securely by trusted third-party payment providers. We do not store your complete card information.
With your permission, we may collect your device's location to:
Find nearby service providers
Improve service recommendations
Enable real-time tracking
Provide accurate scheduling
You may disable location permissions at any time through your device settings.
We may automatically collect:
Device type
Operating system
Browser type
IP address
Device identifiers
App version
Crash reports
Log information
We use your information to:
Create and manage your account
Process service bookings
Connect customers with service providers
Verify user identity
Process payments
Send booking confirmations
Provide customer support
Improve our platform and services
Personalize user experience
Prevent fraud and unauthorized activities
Comply with legal obligations
We may share your information only when necessary.
Relevant booking details such as:
Name
Contact number
Service address
Appointment details
are shared with the assigned service provider to complete your booking.
Service providers may have limited business information displayed to customers, including:
Business name
Profile information
Ratings and reviews
Service categories
We may share information with trusted partners for:
Payment processing
Cloud hosting
Analytics
Customer support
SMS and email notifications
These providers are required to protect your information and use it only for authorized purposes.
We may disclose information if required by law or when necessary to:
Comply with legal obligations
Protect user safety
Prevent fraud
Enforce our Terms & Conditions
We implement industry-standard security measures to protect your information, including:
Secure encrypted connections (SSL/TLS)
Password encryption
Secure server infrastructure
Access controls
Regular security monitoring
Data backup procedures
While we strive to protect your information, no internet transmission or electronic storage method is completely secure.
Our website may use cookies and similar technologies to:
Remember your preferences
Improve website performance
Analyze user behavior
Personalize content
Enhance security
You may manage or disable cookies through your browser settings; however, some features may not function properly.
We retain your personal information only for as long as necessary to:
Provide our services
Maintain transaction records
Resolve disputes
Meet legal and regulatory requirements
When information is no longer required, it is securely deleted or anonymized.
Depending on applicable laws, you may have the right to:
Access your personal information
Update or correct inaccurate data
Delete your account and personal data
Restrict certain processing activities
Withdraw consent where applicable
Request a copy of your data
Object to certain uses of your information
Requests may be submitted through our customer support team.
True Care Network is not intended for children under the age of 18 without parental or guardian consent.
We do not knowingly collect personal information from children. If such information is identified, it will be removed promptly.
Our platform may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of external websites. Users are encouraged to review the privacy policies of any third-party services they access.
If our services are available in multiple countries, your information may be processed or stored in locations where our service providers operate, subject to appropriate safeguards and applicable laws.
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.
The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our platform after any changes indicates your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
True Care Network
Email: support@truecarenet.com
Website: www.truecarenet.com
Customer Support: Available through our website and mobile application.
We are committed to protecting your privacy and responding promptly to your inquiries.
