Last Updated: June 2026
Welcome to True Care Network. These Terms & Conditions ("Terms") govern your access to and use of our website, mobile applications, and services. By accessing or using our platform, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our services.
Platform refers to the True Care Network website and mobile applications.
Customer refers to any individual or organization booking services through the platform.
Service Provider refers to professionals or businesses offering services through True Care Network.
User refers to both Customers and Service Providers.
You must be at least 18 years old or have legal permission from a parent or guardian to use our platform. By registering, you confirm that all information you provide is accurate and complete.
Users are responsible for maintaining the confidentiality of their account credentials.
You agree to:
Provide accurate registration information.
Keep your login credentials secure.
Update your profile information when necessary.
Notify us immediately if you suspect unauthorized access to your account.
True Care Network is not responsible for losses resulting from unauthorized account access caused by your negligence.
True Care Network acts as a technology platform connecting customers with independent service providers.
We do not directly provide most listed services unless specifically stated.
Service availability may vary depending on location, provider availability, and scheduling.
Prices are displayed before confirmation whenever applicable.
Payments may be made through approved online payment methods or other available options.
Customers are responsible for verifying booking details before confirming.
Additional charges may apply for extra work requested after booking confirmation.
Customers may cancel bookings according to the cancellation policy displayed during booking.
Refund eligibility depends on:
Service type
Cancellation timing
Provider policies
Payment status
Refunds, when approved, will be processed through the original payment method whenever possible.
Customers agree to:
Provide accurate service addresses.
Be available during scheduled appointments.
Treat service providers respectfully.
Ensure safe working conditions.
Pay applicable service charges.
Customers may not use the platform for unlawful, fraudulent, abusive, or harmful activities.
Service Providers agree to:
Maintain professional conduct.
Deliver services with reasonable care and skill.
Arrive on time whenever possible.
Maintain all required licenses, certifications, and insurance where applicable.
Provide truthful business information.
Repeated complaints or policy violations may result in account suspension or permanent removal.
Users must not:
Submit false information.
Harass or abuse other users.
Attempt to hack or interfere with platform operations.
Upload malicious software.
Post offensive, illegal, or misleading content.
Circumvent payment processes.
Violation of these rules may result in immediate account suspension.
Customers may leave honest reviews after completed services.
Reviews must:
Be truthful.
Be respectful.
Not contain offensive language.
Not include false accusations.
True Care Network reserves the right to remove reviews that violate these guidelines.
All platform content including logos, graphics, software, text, trademarks, and designs are the property of True Care Network or its licensors.
Users may not copy, reproduce, modify, or distribute platform content without prior written permission.
Your use of the platform is also governed by our Privacy Policy. By using our services, you consent to the collection and processing of your information as described in our Privacy Policy.
True Care Network provides a marketplace connecting customers with independent service providers.
To the fullest extent permitted by law, we are not liable for:
Service delays
Provider misconduct
Loss of profits
Indirect damages
Property damage caused by independent providers
Personal disputes between customers and providers
Our liability is limited to the maximum extent permitted by applicable law.
We reserve the right to suspend or terminate any account that:
Violates these Terms.
Engages in fraudulent activities.
Provides false information.
Misuses the platform.
Harasses other users.
Our platform may contain links to third-party websites, payment gateways, or external services.
True Care Network is not responsible for the content, policies, or services of third-party providers.
We may update these Terms & Conditions at any time. Updated versions will be published on this page with the revised effective date.
Continued use of the platform after changes constitutes acceptance of the revised Terms.
These Terms shall be governed and interpreted in accordance with the laws of the country or state in which True Care Network operates.
Any disputes shall be resolved through the appropriate courts or legal authorities having jurisdiction.
If you have any questions regarding these Terms & Conditions, please contact us.
True Care Network
Email: support@truecarenet.com
Website: www.truecarenet.com
Customer Support: Available through our website and mobile application.
